Visa Secure - Enhanced Debit Card Security Feature

posted on Wednesday, August 2, 2023 in General

Keeping your account safe and secure is our highest priority. Starting on August 8th, through our partnership with SHAZAM, our debit card processor, we will be implementing an enhanced security authentication feature known as Visa Secure.

How does Visa Secure work?

When both the e-commerce merchant and Community 1st Credit Union participate in Visa Secure, the transaction will go through a risk-based authentication. As the cardholder, you’ll be asked to identify yourself by receiving a One-Time Passcode (OTP) via text message. Once received, you’ll enter this code on a checkout screen with SHAZAM’s logo.

If an invalid OTP is entered in the checkout screen, the transaction will not be authenticated. If three (3) consecutive invalid OTPs are entered into the checkout screen, your card will be blocked. To unblock your card, you will need to contact Community 1st Credit Union.

To ensure you receive the OTP via text message, we want to encourage members to maintain an accurate cell phone number and contact information with the credit union.   If you have recently changed phone numbers, moved, or made any changes to your contact information, we recommend contacting Community 1st Credit Union to ensure this information is up to date.

To update your contact information, or if you have any questions, you can stop by any C1st location, email us at memberservice@c1stcu.com or call us at 866.360.5370.

Standard text messaging fees may apply.